AutoReply AI All setup guides →
Home · Setup · WhatsApp

Connect WhatsApp, step by step.

⏱ 10–15 minutesStarter plan and aboveNo code needed

By the end of this guide, customer messages to your WhatsApp Business number will be answered by your AI — in your tone, from your FAQs, around the clock.

Before you start, have these ready

01

Create your AutoReply AI account

  1. Go to autoreplyai.in/app and click Sign up.
  2. Click Continue with Google and pick your Google account. No password, no card.
  3. You land in onboarding automatically.
Tip: use the Google account you check daily — payment receipts and alerts go there.
02

Tell the AI about your business

Onboarding asks a short set of questions. Answer them like you'd brief a new employee:

  1. Business name & category — e.g. "Sweet Crumbs Bakery", Food & Beverage.
  2. What you sell — one or two plain sentences.
  3. Hours & tone — when you're open, and whether the AI should sound friendly, formal or playful.
Everything is editable later under Settings, so don't overthink it.
03

Add your FAQs

  1. In the dashboard sidebar, open FAQs.
  2. Click Add FAQ and write the question the way a customer actually asks it ("cake price?", "do you deliver?").
  3. Write the answer exactly how you want it sent — prices, timings, delivery charges.
  4. Add at least 5 FAQs before going live; 10–15 is the sweet spot.
The AI answers from your FAQs first and only improvises when nothing matches — so better FAQs = better replies.
04

Prepare your WhatsApp number

Meta's Cloud API requires a number that is not registered on the WhatsApp apps. Two easy options:

  1. Best: use a fresh SIM / virtual number just for business.
  2. Or: keep your existing number — open WhatsApp → Settings → Account → Delete account on that number first (your chats on other numbers are untouched).
Deleting the account removes that number's chat history — export anything you need first. This is a Meta rule, not ours.
05

Pick your plan

  1. Open Plan & billing in the sidebar.
  2. Choose Starter or higher and pay by UPI or card (Razorpay checkout, INR).
  3. Your plan activates instantly — you'll see it reflected at the top of Billing.
06

Connect the number

  1. Open Connect in the sidebar and click the WhatsApp card.
  2. Click Connect WhatsApp — a Facebook window opens (allow popups).
  3. Log in to Facebook and follow the official Embedded Signup: create or pick your business portfolio, then your WhatsApp Business Account.
  4. Enter your business display name and the phone number from step 4.
  5. Meta sends an SMS/voice code to that number — type it in to verify.
  6. Click through to finish. We register the webhook automatically and flip you live.
Stuck in review? New WhatsApp Business accounts sometimes sit in Meta review for a few hours — your dashboard shows the live status.
07

Test it like a customer

  1. From a different phone, message your business number: "Hi, what are your prices?"
  2. Watch the AI reply within seconds, using your FAQ answer.
  3. Open Chats in your dashboard — the conversation is there, labelled with what the AI did.
  4. Try "I want to talk to a human" — the chat flags Needs Attention and you get an alert. That's the handover working.

Common questions

Can I use my personal WhatsApp number?

Only if you first delete its WhatsApp app account (step 4). Most owners prefer a separate business number so personal chats stay personal.

Do my customers need to do anything?

Nothing. They message your number exactly as before — the AI just answers faster than you could.

Can I take over a conversation?

Anytime. Open the chat in your dashboard and reply yourself — the AI steps back automatically, and you can hand it back when done.

What does Meta charge?

Meta bills conversation fees for the Cloud API separately on your Meta account; service conversations started by customers have a free tier. AutoReply AI's plan price is separate from Meta's fees.

Ready? It's free to start.

Set everything up on the Free plan — pay only when you flip a channel live.

Create your account →