Connect Email, step by step.
⏱ 10 minutesBusiness planWorks with Gmail, Zoho, Outlook
Keep your existing email address. You forward incoming mail to a private AutoReply AI alias, and the AI replies to customers under your business name — usually within a minute.
Before you start, have these ready
- Access to your business inbox (Gmail, Zoho, Outlook — anything that can auto-forward)
- An AutoReply AI account on the Business plan (₹3,999/mo)
- Your FAQs set up — email replies draw on the same knowledge
01
Get your private alias
- In your dashboard, open Connect → Email card → Connect.
- We generate a private forwarding address like reply-a7f3c1…@autoreplyai.in.
- Click the Copy button next to it — you'll paste this into your mail provider next.
The alias is unguessable and unique to you. Mail sent to it by anyone else is ignored.
02
Set up forwarding in Gmail
- Open Gmail on a computer → ⚙ gear → See all settings.
- Go to the Forwarding and POP/IMAP tab.
- Click Add a forwarding address → paste your alias → Next → Proceed.
- Gmail sends a confirmation — don't hunt for it in Gmail: it goes to us, and appears as an approval banner on your Connect page. Click Approve there.
- Back in Gmail settings, select Forward a copy of incoming mail to your alias, keep "keep Gmail's copy in the Inbox", and click Save changes at the bottom.
Zoho / Outlook? The Connect page shows the equivalent clicks for each provider — same idea: add forwarding, approve the banner, save.
03
Choose when the AI replies
- In Settings, find Auto-reply hours.
- Default is reply 24/7. Prefer the AI only answering after hours while you handle the day? Set your business hours and flip the toggle.
04
Send a test email
- From a personal address, email your business inbox a real question: "Hi, do you deliver to Baner?"
- Within about a minute the AI's reply lands back — sent under your business name, with the original message quoted below, like a human wrote it.
- Check Chats — the email thread appears alongside your WhatsApp and Telegram conversations.
If nothing arrives, re-check step 2's final save — "Forward a copy" must be selected, not just added.
Common questions
Do I have to change my email address?
No. Customers keep writing to your normal address; forwarding quietly loops the AI in.
Who does the reply come from?
From AutoReply AI's mail system, sent under your business name so customers recognise you instantly.
Can I review replies before they send?
You can watch every thread live in Chats and jump in anytime; the AI also escalates anything it can't answer instead of guessing.
Is my mail stored?
Only what's needed to run the conversation, under the same retention rules as every channel — see our Privacy Policy.
Ready? It's free to start.
Set everything up on the Free plan — pay only when you flip a channel live.
Create your account →