Connect Email, step by step.

⏱ 10 minutesBusiness planWorks with Gmail, Zoho, Outlook

Keep your existing email address. You forward incoming mail to a private AutoReply AI alias, and the AI replies to customers under your business name — usually within a minute.

Before you start, have these ready

Access to your business inbox (Gmail, Zoho, Outlook — anything that can auto-forward)
An AutoReply AI account on the Business plan (₹3,499/mo)
Your FAQs set up — email replies draw on the same knowledge

Get your private alias

In your dashboard, open Connect → Email card → Connect.
We generate a private forwarding address like reply-a7f3c1…@autoreplyai.in.
Click the Copy button next to it — you'll paste this into your mail provider next.

The alias is unguessable and unique to you. Mail sent to it by anyone else is ignored.

Set up forwarding in Gmail

Open Gmail on a computer → ⚙ gear → See all settings.
Go to the Forwarding and POP/IMAP tab.
Click Add a forwarding address → paste your alias → Next → Proceed.
Gmail sends a confirmation — don't hunt for it in Gmail: it goes to us, and appears as an approval banner on your Connect page. Click Approve there.
Back in Gmail settings, select Forward a copy of incoming mail to your alias, keep "keep Gmail's copy in the Inbox", and click Save changes at the bottom.

Zoho / Outlook? The Connect page shows the equivalent clicks for each provider — same idea: add forwarding, approve the banner, save.

Choose when the AI replies

In Settings, find Auto-reply hours.
Default is reply 24/7. Prefer the AI only answering after hours while you handle the day? Set your business hours and flip the toggle.

Send a test email

From a personal address, email your business inbox a real question: "Hi, do you deliver to Baner?"
Within about a minute the AI's reply lands back — sent under your business name, with the original message quoted below, like a human wrote it.
Check Chats — the email thread appears alongside your WhatsApp and Telegram conversations.

If nothing arrives, re-check step 2's final save — "Forward a copy" must be selected, not just added.

Common questions

Do I have to change my email address?

No. Customers keep writing to your normal address; forwarding quietly loops the AI in.

Who does the reply come from?

From AutoReply AI's mail system, sent under your business name so customers recognise you instantly.

Can I review replies before they send?

You can watch every thread live in Chats and jump in anytime; the AI also escalates anything it can't answer instead of guessing.

Is my mail stored?

Only what's needed to run the conversation, under the same retention rules as every channel — see our Privacy Policy.

Do my customers see a strange address?

No. Replies go out from your own support address; the forwarding alias is only how mail reaches us.

Does it reply to newsletters and receipts?

It answers people who write to you. Bulk mail that is not a customer question is left alone in your inbox.

What about attachments?

An email whose content is an attachment is flagged for you rather than guessed at.

What happens once it's live

It answers from your FAQs first. The AI only improvises when nothing matches, so the answers customers get are the ones you wrote.
It knows when you're closed. Set your opening hours in Settings → Reply settings and pick your timezone; outside those hours you choose whether it still replies.
It hands over when it should. Ask for a human, or say something it cannot safely answer, and the chat is flagged for you instead of guessed at.
Photos and voice notes reach you. The AI does not read attachments, so when a customer sends one it is saved to your inbox, labelled, and marked as needing you — the customer gets a short note saying you will look.
STOP is honoured. A customer who replies STOP stops getting automatic replies, on every channel, until they say START. You can still answer them by hand.
You can take over any chat. Reply yourself and the AI steps back for that conversation. "Stop AI replies" keeps it out until you say otherwise.

Getting better answers out of it

Write FAQs the way customers type. "cake price?" earns its keep more than "What is your pricing structure?".
Put the numbers in. Prices, delivery charges, timings. A vague FAQ produces a vague reply — the AI will not invent a figure you did not give it.
Ten to fifteen FAQs is the sweet spot. Five is enough to go live; beyond fifteen you are usually better off improving the ones you have.
Read the first day's chats. Every question it handled badly is an FAQ you have not written yet.

Ready when you are.

Set your FAQs and tone up first — pay when you flip a channel live.

Create your account →